During the holiday season, our Contact Centre will be available from 8:00am to 5:00pm on December 24th and 31st. We will be closed on December 25-26th and January 1st, 2025. Oaken Digital is available for all your self-service needs.
Did you know we have updated the terms and conditions on all existing investments starting January 22nd, 2025. Click here to learn more.
Be cautious of fraudulent activities. Oaken Financial will never initiate contact with customers to request transfers of funds by promising higher interest rates, nor will we ask for your account details or passwords. Always protect your personal and financial information and report any suspicious activity to us immediately at 1-855-625-3622.
Oaken offers a digital security guarantee: if an unauthorized transaction is conducted through Oaken Digital, we will reimburse you for any resulting losses to your accounts, provided that you have complied with your security obligations (outlined below) and your other obligations under the Oaken Digital Access Agreement.
All transactions conducted by you, or by someone you have provided your Login Details to, are final, complete and binding on you. We will not reverse nor will we reimburse or compensate you for any such transactions completed.
Definitions for all capitalized terms can be found in our Oaken Digital Access Agreement.
It is a mutual responsibility: Your security obligations
We also depend on you to help us keep your information secure. You agree that you will:
not disclose your Login Details to any other person
memorize your Login Details and keep them confidential
take all reasonable precautions to ensure no one else sees or learns your Login Details
not store your Login Details (other than your biometric information) on your Device
create a strong Password and avoid one that can be easily guessed
avoid any Passwords that you are using for other accounts, profiles, products or services
keep any devices used to access Oaken Digital locked when not in use
not respond to any pop ups, emails, text messages or other requests for your Login Details, even if such messages appear to be from us
maintain up-to-date anti-virus programs, anti-spyware programs and a firewall on any Devices used to access Oaken Digital
frequently monitor your statements and/or transactions
ensure that you log out at the end of each of your Oaken Digital sessions.
You must notify us immediately upon learning of any of the following:
your Login Details are lost or stolen, or were disclosed to, or obtained by, anyone else or may be known by anyone else
suspicious, unusual or fraudulent activity concerning your Account
any suspicious activity on your personal device, personal information, or of email account compromises
the loss, theft, or misuse of a Device that you registered with us for the Services.
Contact us at 1-855-OAKEN-22 (625-3622) or fraud@oaken.com.
You should only access Oaken Digital from your own device and you should avoid use of open WiFi services when accessing Oaken Digital.
Review the terms and conditions, by accessing the Oaken Digital Access Agreement.
Together, we can keep your money and your information safe and secure.
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Commercial applications can be downloaded here and mailed to us.
Or if you prefer to make an appointment to apply in person, you can do so by viewing our Oaken store locations. For more information, please email service@oaken.com or call 1-855-OAKEN-22 (625-3622) from Monday to Friday 8:00AM to 8:00PM EST and Saturday from 9:00AM to 5:00pm EST.
