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Trustpilot FAQs
Trustpilot is one of the world’s leading review platforms. It is free and open to everyone. For consumers, Trustpilot is a place to connect with and influence businesses. While for companies, it is a platform for progress; a way to improve and innovate by engaging and collaborating with consumers. Trustpilot is a global company headquartered in Copenhagen, with offices in London, New York, Denver, Vilnius, Berlin and Melbourne.
+Why do companies report reviews?
To keep the Trustpilot platform open and transparent, it's important that reviews follow Trustpilot's User Guidelines. All reviews have to be from real people about genuine service experiences. Companies report reviews to Trustpilot Compliance team to investigate if they believe that the review goes against the guidelines of Trustpilot.
+What is Trustpilot?
Trustpilot is an online review community where you can read and write genuine, unfiltered reviews about companies whose products or services you're interested in – and review companies whose products or services you've bought or used.
+Why do I need a profile?
Trust and transparency are core to the Trustpilot platform. A profile can help make sure that every review is connected to a real person who's had a real buying or service experience. Your profile is also a means to let you know when companies respond to a review you wrote or want to contact you to resolve an issue.
+How do I get a profile?
Trust and transparency are core to the Trustpilot platform. A profile can help make sure that every review is connected to a real person who's had a real buying or service experience. Your profile is also a means to let you know when companies respond to a review you wrote or want to contact you to resolve an issue.
+Is my information shared with Trustpilot?
Oaken does not share any of your personal information with Trustpilot. However, by creating a profile Trustpilot will have access to your name and email address. To maintain the quality and integrity of reviews on this platform, every review must be connected to a profile that has a real person behind it.
+How do I write reviews?
Simply click on the link in the invitation email or copy and paste the url into a browser and you’ll be taken to the Trustpilot review form. Once there just select your star rating, add your comments too if you like, and then click on the green button that says "Post your review now".
+Help! Where did my review go?
Sometimes, reviews temporarily get taken down from Trustpilot for investigation. But they haven't completely disappeared into thin air! A review might have been flagged by Trustpilot’s fraud detection software, or it may not have followed their User Guidelines. If you think this has happened by mistake, you can get in touch with the Trustpilot Compliance team.
+Why do companies report reviews?
To keep the Trustpilot platform open and transparent, it's important that reviews follow Trustpilot's User Guidelines. All reviews have to be from real people about genuine service experiences. Companies report reviews to Trustpilot Compliance team to investigate if they believe that the review goes against the guidelines of Trustpilot.
