The Oaken Financial security guarantee

From the moment you open an account with us, our highest priority is keeping your money and your personal information safe.

For even greater peace of mind, we offer our Oaken Digital security guarantee. If an unauthorized transaction is conducted through Oaken Digital, we will reimburse you 100% for any resulting losses to your accounts, if you have fulfilled your responsibilities outlined below.

We have security features in place to protect you – here are just a few:

Browser protection

Our websites are secured with bank-grade, industry-standard SSL Certificates. This makes it difficult for unauthorized individuals to intercept, read, or alter your online communications and transactions.

Secure log in

Every time you log in to Oaken Digital, you will need to enter your unique username and password, or you can opt to use biometric authentication on the Oaken Digital app.

Multi-factor authentication (Verification codes)

A temporary and unique numerical code forms part of the multi-factor authentication process and will only be sent to the email address or mobile number we have on file.

It is a mutual responsibility

We also depend on you to help us keep your information secure. There are some simple steps you need to take to ensure that this security guarantee remains valid.

You agree that you will:

• not disclose your Login Details to any other person

• memorize your Login Details and keep them confidential

• take all reasonable precautions to ensure no one else sees or learns your Login Details

• not store your Login Details (other than your biometric information) on your Device

• create a strong Password and avoid one that can be easily guessed

• avoid any Passwords that you are using for other accounts, profiles, products or services

• keep any devices used to access Oaken Digital locked when not in use

• not respond to any pop ups, emails, text messages or other requests for your Login Details, even if such messages appear to be from us

• use your device, your own private wireless connection and avoid use of public WiFi services when accessing Oaken Digital

• maintain up-to-date anti-virus programs, anti-spyware programs and a firewall on any Devices used to access Oaken Digital;

• frequently monitor your statements and/or transactions.

• ensure that you log out at the end of your Oaken Digital session.

You must notify us immediately upon learning of any of the following:

• your Login Details are lost or stolen, or were disclosed to, or obtained by, anyone else or may be known by anyone else;

• suspicious, unusual or fraudulent activity concerning your Account

• any suspicious activity on your personal device, personal information, or of email account compromises

• the loss, theft, or misuse of a Device that you registered with us for the Services.

You can contact us at 1-855-OAKEN-22 (625-3622) or fraud@oaken.com.

For full details regarding protections and limitations Oaken Digital, please review our Oaken Digital Electronic Access Agreement

Together, we can keep your money and your information safe and secure.