During the holiday season, our Contact Centre will be available from 8:00am to 5:00pm on December 24th and 31st. We will be closed on December 25-26th and January 1st, 2025. Oaken Digital is available for all your self-service needs.
Did you know we have updated the terms and conditions on all existing investments starting January 22nd, 2025. Click here to learn more.
Be cautious of fraudulent activities. Oaken Financial will never initiate contact with customers to request transfers of funds by promising higher interest rates, nor will we ask for your account details or passwords. Always protect your personal and financial information and report any suspicious activity to us immediately at 1-855-625-3622.
If you haven’t already noticed, we’re not like other financial institutions. In fact, we consider ourselves to be a refreshing alternative. Our priority is you – our customer. We take the time to listen to what you need, and we do what it takes to put your needs first. We are built on compassion, security, service and value – and we live and work by the high standards we set for ourselves.
Home Trust Company is a federally regulated trust company offering residential and non-residential mortgage lending, securitization of residential mortgage products, consumer lending and credit card services. In addition, Home Trust Company and its wholly owned subsidiary, Home Bank, offer deposits via brokers and financial planners, and through a direct-to-consumer brand, Oaken Financial.
Licensed to conduct business across Canada, Home Trust has offices in Ontario, Alberta, British Columbia, Nova Scotia, and Quebec and are part of the Smith Financial Corporation group of companies. Oaken Financial was launched by Home Trust in 2013 to offer Canadians a competitive option to invest and grow their savings. Home Bank and Home Trust Company are each member institutions of the Canada Deposit Insurance Corporation (CDIC). The name Oaken was carefully chosen as a representation of our values: strength, stability, and security.
In 2021 we proudly launched Oaken Digital, a new and enhanced online banking platform and mobile app. Oaken Digital makes it easy to manage your money from the comfort of anywhere you want. As of 2023, our portfolio has surpassed $5 billion and we celebrated our 10th anniversary. We have deep roots in Canada and we’re dedicated to helping you make the most of your hard-earned money.
Our Public Accountability Statement demonstrates the ways in which we honour our pledge to serve the communities where we live and work each year.
Everyone at Oaken is dedicated to continuously exceeding your expectations. Here are just a few of the people who are working with you and for you every day, to make your experience with us both pleasant and productive.
Contact Center Customer Service Specialist
Natasha draws upon 3 decades of helping customers achieve financial success. Her problem-solving skills and personal goal of providing customer service excellence ensures that Natasha can help clients with even the most challenging situation.
Official Spokesquirrel
With his down to earth, transparent approach, combined with a touch of intelligence, savvy and wit, Foster's main role as is to help Oaken deliver its message of better savings for everyone.
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Commercial applications can be downloaded here and mailed to us.
Or if you prefer to make an appointment to apply in person, you can do so by viewing our Oaken store locations. For more information, please email service@oaken.com or call 1-855-OAKEN-22 (625-3622) from Monday to Friday 8:00AM to 8:00PM EST and Saturday from 9:00AM to 5:00pm EST.
